BT internet down: broadband service suffers major outage

August 14, 2016


BT’s broadband service suffered a major outage on Tuesday leaving many people unable to access the internet in several parts of the country.

The country’s biggest internet provider reported problems in several areas at around 9.30am on Wednesday, which it put down to a power failure at a site in London. The company said the issue had affected 10 per cent of internet usage and services had been restored.

“We’re sorry that some BT and Plusnet customers experienced problems accessing some internet services this morning. Around 10 per cent of customers’ internet usage was affected following power issues at one of our internet connection partners’ sites in London,” a spokesman said.

BT’s official status page listed outages in dozens of telephone codes. It also said that its phone service was not working in several areas.

It is unclear how many are affected by the latest outage, but the website Down Detector has already received thousands of reports, with incidents in many places around the UK, especially in London.

The report comes a day after an influential committee of MPs said that BT’s broadband infrastructure division, Openreach, should “put its house in order” or face being split from the company itself.

The company also suffered a widespread outage across the UK in February hitting several hundred thousand customers.

BT Internet is down. How do I get back online?

Several users have reported being able to access websites by switching their network settings to Google’s public DNS (domain name system).

Google lists instructions on how to do this for both Windows and Mac users on its DNS page here.

However, it is vitally important that you note down your current DNS settings before you change them so that you can switch back if you wish to, and the company says that only users who are confident in changing their settings should do so.

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